Carole L. Usher, MSN, MBA, CPPS, RN
Quality & Safety Specialist, Sr.
Quality Assurance & Safety
What is your fondest memory from your 25 years working at Dartmouth-Hitchcock?
I worked for 17 years with an amazing group of neuroscience nurses, nursing assistants and secretaries on 5 West and the Neurology Special Care Unit. The care and commitment of the team to the vulnerable neuro patient population still inspires me. The team in Quality Assurance and Safety shares that same commitment for all patients, families and employees. I consider myself fortunate to have been a part of both teams.
What about your job inspires you?
Positively impacting the life of a patient, family or employee is powerful and inspiring. I am fortunate to see the amazing people in this organization and their commitment to our patients. Sometimes the quality and improvement work can be challenging, but the dedication to patient safety is unwavering.
What do you like best about your department?
I work with an amazing group of people who are committed to improving quality and safety. Everyone on the team has a contribution, and that contribution is valued. We support each other because some days can be difficult, and knowing that you have a colleague to turn to makes all the difference.