Cindy A. Goewey, BSN, RN, CCDS
Clinical Documentation Improvement
What is your fondest memory from your 25 years working at Dartmouth-Hitchcock?
I received two letters from the mother of a patient who I cared for in the Intensive Care Unit. The patient had sustained a severe head injury, and the first letter was an update on how she was doing while in rehabilitation.
The second letter was to inform me that her child had died, but how blessed they felt that they were able to get her home and create more memories with her. I was touched that they remembered the care I had provided their daughter and that they wanted to keep me updated on her progress.
What inspires you?
DHMC takes care of the sickest patients around. Our department works with physicians to ensure their documentation represents the severity of illness of their patients, so DHMC's data reflects the severity of care we treat.
Though our department does not provide patient care, the team uses their past clinical experiences to identify opportunities in the medical record for providers to improve their documentation to reflect a patient’s illness.
What do you like best about your department?
I work with a great team of registered nurses. The collaboration among the team members is great, and everyone supports each other. We have an experienced group, and I enjoy helping each clinical documentation specialist grow in their role and move to the next level. I also have a director that is great to work with, who has helped me grow in my role as a manager. I couldn't have a better group of people to work with.
How has COVID-19 affected your work?
COVID-19 hasn't affected my role much, as I was already working remotely. Our team has pulled together to support each other during this time. We meet via WebEx weekly to discuss stressors, both work and personal, and share pictures of important events in our lives.