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Taking Care In This Section

Katy J. Mansfield, MBA, BSN, RN

Katy J. Mansfield, MBA, BSN, RN, Case Manager, Care ManagementCase Manager

Care Management

What is your fondest memory from your 25 years working at Dartmouth-Hitchcock?

The relationships I have made with patients, families and colleagues. Building a rapport with people has always been easy for me, and I find that once I have made friends, I keep them forever. Having patients and families remember you when they return to the hospital or even see you in public and tell you how much they enjoyed having you as their nurse makes nurse life fantastic!

What about your job inspires you?

Being a nurse was always my childhood goal. I was born to help others, and knew this would be my career. Having worked here for 25 years, this is my second family, and I appreciate all the people who have touched my life in one way or another.

I have worked in a number of roles in nursing and have to say one of the best times was being on-call for an organ transplant and staggering out of bed in the middle of the night to call a patient to let them know they were going to receive an organ! The reward of sharing this news with a patient and helping them overcome their fear and joy was simply amazing.

What do you like best about your department?

Recently starting in Care Management, I have found this to be a wonderful, cohesive team. Having a leadership team that allows me to be autonomous while always supporting me has made this transition a success.

How has COVID-19 affected your work?

It has been an interesting time, to say the least. I have been scared, frustrated and annoyed, but I know that as a nurse, I need to stay strong and focused on the work. COVID-19 has definitely made me more aware of my surroundings and helped me to understand that not everyone has the same concerns or thoughts—and this is ok. I can only do the best I can for my patients, my family and myself.