Senior Clinical Secretary
Department of Neurosurgery
"Knowing that I provide the best possible experience for patients and their families during difficult times is important to me. Even the smallest gestures can mean the world to a patient. Providing compassionate understanding helps put patients at ease and gives them confidence to approach the situation they are dealing with.
My co-workers look to me for guidance, so I try to be an exemplary role model by being approachable and assisting wherever I am needed."
"Providing compassionate understanding helps put patients at ease."Melissa Michaels